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Privacy Policy

Monkuro Inc. (hereinafter referred to as “the Company”) recognizes that properly handling the personal information of customers, business partners, and other related parties is an important responsibility in conducting its businesses, including the design and development of web and business applications and smartphone applications, as well as design and planning.

Based on the following policy, the Company strives to appropriately protect and manage personal information.

1. Compliance with Laws and Regulations

The Company complies with the Act on the Protection of Personal Information, related laws and regulations, guidelines established by the national government, and other norms.

2. Acquisition and Use of Personal Information

The Company acquires personal information by proper and fair means and uses it within the scope of the purposes of use that have been clearly indicated or publicly announced in advance. Except where the individual’s consent has been obtained or where permitted by law, the Company does not use personal information beyond the scope necessary to achieve the purposes of use.

3. Security Management of Personal Information

To prevent unauthorized access to, loss, leakage, alteration, destruction, or damage of personal information, the Company takes necessary and appropriate security management measures, including access control, management of authentication information, and protection of devices and networks.

4. Management of Contractors

When entrusting the handling of personal information to an external contractor, the Company appropriately selects the contractor, confirms matters related to confidentiality and the proper handling of personal information, and provides necessary and appropriate supervision.

5. Provision to Third Parties

Except in the following cases, the Company does not provide personal information to third parties without the individual’s consent:

• When based on laws and regulations
• When necessary to protect a person’s life, body, or property, and it is difficult to obtain the individual’s consent
• When particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the individual’s consent
• When it is necessary to cooperate with a national or local government agency in performing affairs prescribed by law, and obtaining the individual’s consent may impede the performance of such affairs
• When entrusting the handling of personal information within the scope necessary to achieve the purposes of use
• Other cases permitted by laws and regulations

6. Response to Inquiries Regarding Personal Information

When an individual requests disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties of personal information, the Company will verify the individual’s identity and respond appropriately in accordance with laws and regulations.

7. Continuous Review

Taking into account the status of personal information handling and changes in the social environment, the Company reviews this policy and its personal information management methods as necessary and strives for improvement.

Handling of Personal Information

1. Business Operator Details

Business name

Monkuro Inc.

Address

1488 Egawa, Kisarazu-shi, Chiba 292-0063, Japan

Representative

Representative Director Shigeki Nakamura

Personal information manager

Representative Director Shigeki Nakamura

2. Personal Information Collected

• Name
• Email address
• Phone number
• Workplace information such as company name, department, and title
• Inquiry details
• Information related to contracts, transactions, billing, and payments
• Personal information entrusted by clients when the Company is commissioned to perform work
• Access information such as IP address, browsing date/time, and browser information
• Other information necessary for the Company’s business operations

3. Purposes of Use of Personal Information

Information of individuals who make inquiries

• Responding to inquiries, consultations, and requests
• Providing information on services, estimates, contracts, and other necessary matters
• Recording and managing inquiry response history
• Improving the Company’s services

Information of customers and business partners

• Business discussions, contracts, service provision, and business communications
• Creating and sending estimates, contracts, invoices, and other related documents
• Billing, payment, and accounting processing
• Exercising rights and performing obligations under contracts
• Providing information about the Company’s services
• Maintaining and managing business relationships

Personal information handled in connection with commissioned work

• Performing commissioned work such as the design, development, maintenance, and testing of web systems, business applications, smartphone applications, and related services

Personal information entrusted by clients is handled within the scope of the commissioned work in accordance with the commissioning agreement and the client’s instructions.

Access information

• Operating, maintaining, and reviewing usage of the Company’s website
• Investigating and preventing unauthorized access, nuisance behavior, and other security issues
• Improving the Company’s website and services

4. Retention Period of Personal Information

The Company retains personal information for the period necessary to achieve the purposes of use, or for the period required by laws, regulations, contracts, or other obligations. Personal information that is no longer necessary is deleted or disposed of in a manner that makes restoration difficult.

5. Security Management Measures

To properly manage the personal information it handles, the Company implements security management measures such as the following:

• Restricting access to devices and accounts that handle personal information
• Properly managing passwords, authentication information, and access privileges
• Updating OS, software, and other systems and implementing security measures
• Anti-virus and unauthorized access countermeasures
• Proper storage and deletion of data containing personal information
• Compliance with confidentiality obligations
• Confirmation, response, and recurrence prevention when issues arise

6. Inquiries Regarding the Handling of Personal Information

For inquiries, complaints, or requests for disclosure regarding the handling of personal information, please contact us via the inquiry form on the Company’s website. When making an inquiry, you may be asked to provide information necessary to verify your identity.

7. Changes to This Policy

The Company may change this policy as necessary due to amendments to laws and regulations, changes in business operations, or other reasons. Any changes will apply from the time they are posted on the Company’s website.